Computer Problem Report Form 1. Describe your problem. _______________________________________________ 2. Now, describe the problem accurately. _____________________________________________ 3. Speculate wildly about the cause of the problem. _______________________________________ 4. Problem Severity: A. Minor____ B. Minor____ C. Minor____ D. Trivial_____ 5. Nature of the problem: A. Locked up _____ B. Frozen_____ C. Hung_____ D. Shot_____ 6. Is your computer plugged in? Yes____ No____ 7. Is it turned on? Yes____ No____ 8. Have you tried to fix it yourself? Yes____ No____ 9. Have you made it worse? Yes____ 10. Have you read the manual? Yes____ No____ 11. Are you sure you've read the manual? Yes____ No____ 12. Are you absolutely certain you've read the manual? No____ 13. Do you think you understood it? Yes____ No____ 14. If 'Yes" then why can't you fix the problem yourself? _________________________________ 15. How tall are you? Are you above this line? ______________________________________ 16. What were you doing with your computer at the time the problem occurred? ____________________________________________________ 17. If "nothing" explain why you were logged in. ___________________________________________ 18. Are you sure you aren't imagining the problem? Yes____ No____ 19. How does this problem make you feel? __________________________________________ 20. Tell me about your childhood. ________________________________________________ 21. Do you have any independent witnesses to this problem? Yes____ No_____ 22. Can't you do something else instead of bothering me? Yes_____